Community Guidelines

Community Guidelines

We want the SkinCeuticals House of Skin (the "Community") to be a safe, open and friendly place to share and discuss ideas, thoughts and content. These Community Guidelines set out the basis on which you may interact with our Community or the website on which we make it available ("our site"), as a community user ("User"). They apply in addition to our Community Terms and Conditions https://www.skinceuticals.co.uk/en_GB/customer-service-terms-and-conditions.html 

In short, the House of Skin is uplifting and fun. We’re not about deepening frown lines here, there are plenty of other online forums for that!  


Please read these Community Guidelines carefully before you start to use our site. (Got that face mask on?) By using our site, you indicate that you accept these Community Guidelines and that you agree to abide by them. If you do not agree to these Community Guidelines, please do not use our site or join the Community as a User. Please note that if you do not comply with these Community Guidelines, this may result in us taking action as set out in section 14 of our Community Terms and Conditions https://www.skinceuticals.co.uk/en_GB/customer-service-terms-and-conditions.html 



Prohibited uses 

You may use our site only in a way that is honest and legal and may not use our site: 

·        in any way that breaches any applicable laws, including national and international laws; 

·        in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or 

·        to send, upload, download, use or re-use any Content (as defined below) which does not comply with our content standards set out in these Community Guidelines. 

Additionally, you must not disrupt, interfere with or misuse our site, for instance by knowingly introducing viruses or anything else which is technologically harmful – please see section 14 of our Community Terms and Condition https://www.skinceuticals.co.uk/en_GB/customer-service-terms-and-conditions.html  for further details. (Seriously, please don’t do that. That would be v. bad.) 


Content Standards (Please read carefully all you wonderful content creators!) 

We aim to provide you with a safe Community based on inclusiveness and understanding. In order to ensure that all our Community Users feel welcome, users need to follow our content standards which apply to any and all comments, images, videos or  any other material which is generated by Users on our site, including materials which you post or send on or through the site ("Content"). 

The content standards in this section must be complied with in spirit as well as to the letter. The standards apply to each and every part of any Content. In order to keep our Community a safe environment, we will determine, in our discretion, whether Content breaches these content standards. 

Content must comply with the law applicable in England and Wales and in any country from which it is posted. 

Content must not: 

(a)              contain any material which is malicious or defamatory to any person; 

(b)              contain rude, obscene, offensive, hateful or inflammatory language or images; 

(c)              promote violence; 

(d)              include threatening, abusive or invasive comments relating to another's privacy, or anything which causes annoyance, inconvenience or needless anxiety; 

(e)              include comments or actions which are discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; 

(f)               be designed to harass, upset, embarrass, alarm or annoy any other person; 

(g)              contain sexual explicit material, sexual innuendo, sexual language or sexual acts, actions or gestures; 

(h)              promote any illegal unlawful activity such as drug use or violence; 

(i)               be made for political or propaganda purposes; 

(j)               infringe any copyright, database right, trade mark or any other intellectual property right of any other person, including using third party intellectual property without prior authorisation; 

(k)              provide information that allows the identification of an individual without their prior and express consent, such as their last name, postal address, email address, telephone number; 

(l)               impersonate any person, or misrepresent your identity or affiliation with any person; 

(m)            give the impression that it emanates from us, if this is not the case;   

(n)              include any materials (whether written or visual) that directly or indirectly show any intention of promoting any competitor brands of Vichy or the L’Oréal group; or 

(o)              contain any direct or indirect advertising or solicitation to buy or promote or endorse any services, products or web links of third parties not affiliated with us. 

To protect our Users, the Community and us, we have the right to remove any Content on our site if, in our opinion, it does not comply with the content standards set out above. We also have the right to take any further action that we deem appropriate, as further explained at section 14 of our Community Terms https://www.skinceuticals.co.uk/en_GB/customer-service-terms-and-conditions.html 


Rights you are giving us when you upload materials or posts (Media mavens, take note!) 

By posting any Content on our site, you confirm that you have the right to make the post and that it does not infringe anyone's intellectual property rights (such as copyrights and trademarks). (Because that just wouldn’t be fair, would it?) 

You also agree that we can use all Content for any purpose, including for marketing, business development and internal administrative purposes. Please see section 8 of our Community Terms further details. 



We may make changes to these Community Guidelines at any time by amending this page. Please check this page from time to time to see if we have made any changes, as they are binding on you. These Community Guidelines were most recently updated on 23.05.2023. (Feel free to come back and have another read whenever you’re popping on your next hydrating face mask!) 


Your concerns 

If you have any concerns about material which appears on our site, please contact corporateaffairsuk@loreal.com. (If it bothers you, we want to know about it!) 


Thank you for helping us to make the Community a great place to interact