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Sensitised skin - wait or not?

How do you deal with when your skin reacts? Do you wait patiently for it to heal before applying anything or you have a safe product you apply to soothe the reaction? I’m a mix of both, if possible I leave my skin alone to recover on its own, other times it feels so tight and in need of protection so I put gently a neutral balm that I know should not aggravate the issue. What do you do?